Alternative Dispute Resolution

Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official bodies that help them in the resolution or guidance of a conflict. The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out of court: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Customers who are defined as consumers by Law 144/2015 and who have entered into sales and/or service provision contracts have the right to resort to official bodies that help them resolve any conflict concerning such contracts, without prejudice to resorting to the Courts. The updated list of Alternative Dispute Resolution entities available under Article 17 of Law no. 144/2015, of September 8, is listed on the Consumer Portal, accessible through the website www.consumidor.pt. For more information, you may also consult Law 144/2015. We also inform you that, to resolve disputes arising from online purchases, you may resort to a resolution system, called the "ODR Platform - Online Dispute Resolution", created by the EU.

In any case, you may contact one of the centers designated below.

Entities for Alternative Dispute Resolution

CNIACC – National Centre for Consumer Conflict Information and Arbitration – https://www.cniacc.pt/

CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Centre – https://www.consumidoronline.pt/

Coimbra District Consumer Conflict Arbitration Centre – http://www.centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Centre – http://www.centroarbitragemlisboa.pt

Porto Consumer Information and Arbitration Centre – http://www.cicap.pt/

Vale do Ave Consumer Conflict Arbitration Centre / Arbitration Court – http://www.triave.pt/

European Online Dispute Resolution Platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage